We are so happy to have you as a Trades of Hope customer! Your purchase is helping women out of poverty all over the world! If necessary, please refer to our customer service policies. For our returns policy, please see below.

**Please remember that artisans create each of our products. Because of this, each product will vary in appearance. This is a part of its charm and unique creation!

For Replacements or Exchanges, please contact your compassionate entrepreneur. For other information please contact:

30 Day Satisfaction Guarantee - If you are dissatisfied with your product, you may return it to your compassionate entrepreneur for exchange within 30 days of the shipment date.

Returns – New, unused merchandise may be exchanged through your compassionate entrepreneur at no charge within five days of merchandise receipt. The merchandise must be in the current catalog and in original shipping condition. The original receipt must be included with the return.

Shipping – Orders ship within 48 hours, Monday-Friday. For questions about your shipment, please contact your compassionate entrepreneur or email